Right of Withdrawal
5. Right of Withdrawal
1. A Consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
2. To exercise the right of withdrawal, the Customer must inform the Seller by email or in writing.
3. The returned product must be sent at the Customer's expense, unused, in original packaging, and in good condition.
4. The Seller will refund the payment within 14 days of receiving the returned item.
6. Complaints and Warranty
1. Products may be subject to complaints in case of defects or non-compliance with the order.
2. Complaints should be sent via email to pawxitstore@gmail.com, including photos and a description of the issue.
3. Complaints are processed within 14 calendar days.
4. If the complaint is accepted, the Customer may receive a replacement, repair, price reduction, or refund.
Complaint form:
Full name:
Email address:
Order number:
Description of the issue:
Date of receiving the product:
Attached photos:
Requested action: repair / replacement / refund
Date of submission:
Signature:
7. Personal Data Protection
1. The Seller is the administrator of Customers' personal data.
2. Personal data is processed only for order processing and, if consented to, for marketing purposes.
3. Customers have the right to access, correct, delete, or request the cessation of processing of their personal data.
4. Data is not shared with third parties except for shipping and payment processing partners.
5. All data is protected in accordance with the GDPR (Regulation (EU) 2016/679).
8. Final Provisions
1. These Terms and Conditions are effective as of the date of their publication on the Store’s website.
2. The Seller reserves the right to amend the Terms and Conditions. Such changes do not affect orders placed prior to the amendment.
3. In matters not covered by these Terms, the applicable Slovak and EU laws shall apply.
4. Any disputes arising from sales agreements shall be resolved by competent courts of law.